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Call us on 1300 667 232
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Support Plans

Time to put your feet up.

If you've been worrying about whether your server is running well, or not, you'll be pleased to hear that Indigo has a range of Server Management Plans.

We realise that not every company has their own systems administrator, or staff that want to commit to watching a server 24x7x365. With this in mind, our plans are built from covering the basics, to keeping your server running at its peak.Turn your Unmanaged Dedicated Server or Unmanaged Cloud Server into a Managed Server with one phone call!

If you don't want management, you can still purchase support time at our casual rates:
Office Hours (9am to 5pm Mon-Fri, excluding Public Holidays) - $110/hr (30 minute increments)
After Hours (All other hours) - $220/hr (hourly increments).

Have Questions, or Ready to Buy? Call 1300 667 232 or enquire online

Features Un-Managed Basic Plus Pro  
Choose a Plan Included $110 /mo $220 /mo $330 /mo  
General Ticket Enquiry 24/7
Yes
Yes
Yes
Yes
24/7 Monitoring
Yes
Yes
Yes
?
Reboots Online Online /
Yes
Online /
Yes
Online /
Yes
?
Server Restart
Yes
Yes
Yes
?
Service Restart
Yes
Yes
?
Firewall Policy Installation
Yes
Yes
?
Backup Configuration*
Yes
?
Backup Restoration*
Yes
Initial Software Installation
Yes
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OS Re-Installation
Yes
Yes
Yes
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OS Security Updates
Yes
?
OS Fault Finding
Yes
Standard Software Monitoring
Yes
OS and Services Re-Installation
Yes
3rd Party Software or Service
No
No
No
No
System Administration Time 1 hour 2 hours 3 hours ?
Minimum Commitment 2 months 3 months 6 months

* = Requires R1Soft Backup Plan

Call our 24x7 support line 1300 667 232
Have more questions? 1300 667 232 or Email Sales

How we can help

99.99% service level guarantee

We are so confident in our hosting infrastructure and the expertise of our technical support team that we offer a 99.99% SLA.

24x7 Network Maintenance

All aspects of our network are monitored 24x7x365 by our monitoring systems and NOC staff to address issues as they arise.

Build a business partnership

By choosing Indigo, you are partnering with a leader in Australian hosting. With our experienced staff working 24x7x365, you can feel confident in our expertise and dedication to providing the best possible hosting for your business.

We partner with the best in the business.